{"id":18383,"date":"2021-01-11T05:12:05","date_gmt":"2021-01-11T04:12:05","guid":{"rendered":"https:\/\/finca-casa-mas.com\/?page_id=18383"},"modified":"2025-12-01T09:56:23","modified_gmt":"2025-12-01T08:56:23","slug":"faq","status":"publish","type":"page","link":"https:\/\/finca-casa-mas.com\/en\/faq\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"

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Please find answers to frequently asked questions here!<\/h2>\n\t\t\n\t\t\t\t\t

If you still have further questions, please feel free to contact us at any time!<\/p>\n\t\t\t<\/div>\n<\/div>\t\t<\/div><\/div><\/div><\/div><\/section>

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General questions<\/h2>\n\t\t\n\t\t\t<\/div>\n<\/div>\t\t
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<\/span><\/i> What is the maximal occupancy of the Finca?<\/a><\/h3>
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All rooms have queen-size beds<\/strong>, accommodating 8 guests<\/strong>.<\/p>\n

The bedrooms are all sufficiently large enough that,<\/span> for\u00a0children up to 2 years,<\/strong>\u00a0a\u00a0baby crib<\/strong> can easily fit in the room. We provide two baby cribs<\/strong>, as well as two\u00a0high chairs<\/strong>, or alternatively, a bed grid f<\/strong>or one of the queen-size beds free of charge<\/strong>.<\/p>\n

Room 1 also has a pull-out sofa<\/strong> – 120cm wide – on which either one adult<\/strong> or two children<\/strong> can sleep.<\/p>\n

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<\/span><\/i> Is the Finca suitable for children and families?<\/a><\/h3>
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\nOur Finca is suitable for families and children<\/strong>, but it is not toddler-proof.<\/p>\n

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<\/span><\/i> Is the accommodation wheelchair friendly?<\/a><\/h3>
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The Finca is mostly single level<\/b>,<\/strong> with some small doorsteps between the house and the terrace, and stairs into the pool. The doors are 70 or 80cm wide.<\/p>\n

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<\/span><\/i> Do I have to bring towels, pool towels or bed linen?<\/a><\/h3>
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No,<\/strong> we provide towels for the bathrooms, as well as for the pool and beach, as well as bed linen.<\/p>\n

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<\/span><\/i> Who is our contact person on site?<\/a><\/h3>
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Our house lady<\/strong> will welcome you at the finca and will be your contact person during your stay.<\/p>\n

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<\/span><\/i> Does the finca have a legal rental licence?<\/a><\/h3>
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Yes, Finca Casa Mas has the N\u00b0 ETV\/4833 as well as the newly introduced registration number for short-term rentals. See photo:<\/p>\n

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Booking questions<\/h2>\n\t\t\n\t\t\t<\/div>\n<\/div>\t\t
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<\/span><\/i> Who is our contact person for bookings?<\/a><\/h3>
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The finca owner<\/strong> is your contact person for inquiries and booking.<\/p>\n

contact<\/a><\/p>\n

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<\/span><\/i> How is the process for a booking inquiry?<\/a><\/h3>
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\nAfter you have made a booking inquiry<\/strong>, we will get in touch with you as soon as possible.<\/p>\n

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<\/span><\/i> How many nights are required as a minimum to book the Finca? <\/a><\/h3>
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During high season<\/strong> the Finca is only available for bookings of 7 nights<\/strong> or more, and during low season<\/strong> for bookings of 4 nights<\/strong> or more, exept Christmas and Easter time<\/p>\n

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<\/span><\/i> What is the cancellation policy?<\/a><\/h3>
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In case of cancellation, after the reservation has been made<\/strong>, guests pay 30% of the full price<\/strong> (equivalent to the 30% deposit at the time of booking).<\/p>\n

In case of cancellation within one month before arrival<\/strong>, the full price<\/strong> must be paid.<\/p>\n

We recommend that our guests have travel insurance in case of cancellation.<\/strong><\/p>\n

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Due to the ongoing Covid-19 situation, there are currently special booking conditions<\/a><\/strong><\/p>\n

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<\/span><\/i> Is a deposit required?<\/a><\/h3>
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Yes<\/strong>, a deposit of \u20ac500<\/strong> is required with the final payment. If there are no damages to the property, this amount will be refunded within 14 days after departure.<\/p>\n

In case of damage, this amount will be fully or partially covered by the deposit, depending on the damage.<\/p>\n

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Booking questions<\/h2>\n\t\t\n\t\t\t<\/div>\n<\/div>\t\t
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<\/span><\/i> What happens if, due to COVID-19, I am unable to travel?<\/a><\/h3>
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Since traveling is precarious during times like these, any booking that is made for 2022 can be rebooked<\/strong> to any later date at no charge<\/strong> under the following conditions:<\/p>\n