Please find answers to frequently asked questions here!

If you still have further questions, please feel free to contact us at any time!

General questions

What is the maximal occupancy of the Finca?

All rooms have queen-size beds, accommodating 8 guests.

The bedrooms are all sufficiently large enough that, for children up to 2 years, a baby crib can easily fit in the room. We provide two baby cribs, as well as two high chairsfree of charge.

Room 1 also has a pull-out sofa – 120cm wide – on which either one adult or two children can sleep.

Is the Finca suitable for children and families?

Our Finca is suitable for families and children, but it is not toddler-proof.

Is the accommodation wheelchair friendly?

The Finca is mostly single level, with some small doorsteps between the house and the terrace, and stairs into the pool. The doors are 70 or 80cm wide.

 

What are our COVID-19 measures for safe traveling?

Cashless payment before arrival.

The accommodation is thoroughly cleaned and disinfected between guest stays.

Hand sanitizer is available in the accommodation.

All necessary hygienic measures are followed on site.


Do I have to bring towels, pool towels or bed linen?

No, we provide towels for the bathrooms, as well as for the pool and beach, as well as bed linen.

Who is our contact person on site?

Our house lady will welcome you at the finca and will be your contact person during your stay.

Booking questions

Who is our contact person for bookings?

The finca owner is your contact person for inquiries and booking.

contact

How is the process for a booking inquiry?

After you have made a booking inquiry, we will get in touch with you as soon as possible.

What is the cancellation policy?

In case of cancellation, after the reservation has been made, guests pay 30% of the full price (equivalent to the 30% deposit at the time of booking).

In case of cancellation within one month before arrival, the full price must be paid.

We recommend that our guests have travel insurance in case of cancellation.

 

Due to the ongoing Covid-19 situation, there are currently special booking conditions

 

What happens if, due to COVID-19, I am unable to travel?

Since traveling is precarious during times like these, any booking that is made for 2021 can be rebooked to any later date at no charge under the following conditions:

  • A Covid-19 illness of a traveling guest prior to departure
  • A government-imposed travel ban (this does not include a travel warning)
  • A flight cancellation without rebooking by the airline
  • A restriction of freedom of movement on Mallorca, ordered by the Spanish government

Please understand that we cannot offer a cancellation at no cost.

Anyway, we recommend to have an insurance in case of cancellation.

Is a deposit required?

Yes, a deposit of €500 is required with the final payment. If there are no damages to the property, this amount will be refunded within 14 days after departure.

In case of damage, this amount will be fully or partially covered by the deposit, depending on the damage.

Questions arrival & departure

Are there any specific arrival & departure days?

You are welcome to arrive/depart on any day of the week.

For arrival/departure on Sunday, additional fees apply.

What is the best way to get to the finca?

We recommend a rental car, the Finca is not accessible by public transportation.

Once you have made your booking, you will receive a link with precise directions.

What are the check-in & check-out times?

Check-in between 4pm and  10pm

Check-out between 7am and 10am.

Apart from these times, additional fees may apply.

What is the check-in & check-out procedure?

Check-in and Check-out are done by our house lady.

You will receive more detailed information upon booking confirmation.

Questions about our vicinity

Where are the nearest restaurants and supermarkets?

The nearest restaurants and supermarkets can be reached by car within 5-10 minutes.

How far is the nearest beach?

Cala Mondragó is between 4 and 8km away, depending on the route. There are two different beaches  (Ses Font de n'Alís / s'Amardor) as well as two restaurants ( Ses Font de n'Alís and Cafeteria Cala Mondragó)

Which villages are nearby?

The finca is situated exactly between Santanyí (3,7km) and S'Alqueria Blanca (3,8km)

What activities are available in the area?

Mallorca offers many possibilities for athletes and outdoor enthusiasts :

  • Val d'Or is the closest golf course (12km away), you will find quite a few golf courses all over the island.
  • You can play tennis at the Robinson Club Cala Serena, where you can rent courts and book coaching lessons.
  • Scuba divers can get to know Mallorca's underwater world at the Robinson Club Cala Serena diving school.
  • There are several possibilities for horseback riders:
  • Rancho Jaume in Porto Petro, Sa Baralla and Icelandic horses Finca Draumur south of Campos.
  • Yogis are welcome at Cal Reiet Holistic Retreat in Santanyi.
  • There are several bike rentals in the area, if you want to explore the surroundings by bike.

Our COVID-19 measures for safe travel can be found here: FAQs